Legal · Vora

Refund Policy

Last updated: March 14, 2026

At Vora, we stand behind every product we carry. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

We offer a 14-day return window from the date of delivery for most items. Items must be unused and in their original packaging.

01

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Item must be returned within 14 days of the delivery date.
  • Item must be unused, unworn, and unwashed with all original tags attached.
  • Item must be in its original packaging.
  • A proof of purchase (order confirmation or receipt) must be provided.
  • Items purchased during final sale promotions are not eligible for return.

02

How to Initiate a Return

Follow these simple steps to initiate a return:

01
Contact Us
Email voraflow@gmail.com with your order number and reason for return.
02
Ship Item
Pack the item securely in original packaging and ship to our Manama address.
03
Receive Refund
Once received and inspected, your refund is processed within 5–7 business days.

Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

03

Refund Timeline

Once we receive your returned item, here is what to expect:

1
Item ReceivedWe receive and log your returned item.
2
Inspection (1–2 days)We verify the condition and eligibility of the return.
3
Approval NotificationWe email you to confirm whether your return has been approved or rejected.
4
Refund Processed (3–5 business days)Approved refunds are credited to your original payment method.
5
Bank Processing (3–5 additional days)Your bank or card issuer may take additional time to reflect the credit.

04

Exchanges

We accept exchanges for the same item in a different size or color, subject to availability. To request an exchange, contact us at voraflow@gmail.com with your order number and the item you’d like to exchange for. If unavailable, we will process a full refund instead.

05

Non-Returnable Items

  • Items marked as Final Sale or purchased with a final sale discount code.
  • Intimate apparel, swimwear, and pierced jewelry for hygiene reasons.
  • Items that have been used, washed, or altered.
  • Items without original tags or packaging.
  • Gift cards.

06

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at voraflow@gmail.com with:

  • Your order number.
  • A description of the issue.
  • Photos of the damaged or incorrect item.

We will arrange a replacement or full refund at no additional cost, including return shipping.

07

Contact Us

  • Email — voraflow@gmail.com
  • Phone — +973 3674 6674
  • Address — R1701 Bldg 40 Block 317, Diplomatic Area, Manama 317, Bahrain