Refund policy

Returns & Refunds

We want you to be completely satisfied with your VORA purchase. If you're not happy with your order, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging where reasonably possible.

  • Include all accessories, components, and documentation supplied with the product.

Certain items are not eligible for return, including:

  • Replacement filter cartridges that have been opened or used.

  • Products showing signs of misuse, accidental damage, improper installation, or normal wear and tear.

  • Gift cards or other non-returnable items where specified.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and packaging.

If the issue is confirmed, we will arrange a replacement or refund at no additional cost.

How to Request a Return

To start a return, please contact our customer support team at:

support@vora.bh

Please include:

  • Order number

  • Full name

  • Reason for return

Our team will provide instructions for returning your order.

Please do not send products back without first contacting us.

Return Shipping

Customers are responsible for return shipping costs unless:

  • the item is faulty;

  • the incorrect item was supplied; or

  • the product was damaged during delivery.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items that are lost in transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

If you wish to exchange an item, please contact our customer support team.

Exchanges are subject to product availability.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

VORA FLOW W.L.L.
CR No. 190531-1

Email: support@vora.bh