Terms of service

TERMS OF SERVICE

Last Updated: 05.08.2026

These Terms of Service ("Terms") govern your access to and use of the VORA website (the "Website"), including any purchases made through the Website, subscription services, and any other services provided by VORA FLOW W.L.L. ("VORA", "we", "our", or "us").

VORA FLOW W.L.L. is a company incorporated in the Kingdom of Bahrain under Commercial Registration No. 190531-1, with its registered business address at:

VORA FLOW W.L.L.
Building 40, Road 1701, Block 317
Diplomatic Area
Kingdom of Bahrain

By accessing our Website, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies referenced on this Website.

If you do not agree to these Terms, please do not use our Website or purchase our products or services.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services online. Your use of the Website may also be subject to the terms and conditions of third-party service providers, including payment processors and shipping partners.

We reserve the right to amend these Terms from time to time. Any changes will become effective once published on this Website. Continued use of the Website following any updates constitutes your acceptance of the revised Terms.

1. Eligibility

By using this Website, you confirm that:

  • You are at least eighteen (18) years of age, or have the permission of a parent or legal guardian to use this Website.
  • You have the legal capacity to enter into binding contracts under applicable law.
  • All information you provide to us is true, accurate, current, and complete.

We reserve the right to refuse service, suspend accounts, or cancel orders where we reasonably believe these requirements have not been met.

2. Use of the Website

You agree to use this Website only for lawful purposes and in accordance with these Terms.

You must not:

  • use the Website in any way that violates applicable laws or regulations;
  • attempt to interfere with the operation or security of the Website;
  • introduce viruses, malware, or other harmful code;
  • copy, reproduce, distribute, or exploit any part of the Website without our prior written consent;
  • use the Website for fraudulent or misleading purposes.

We reserve the right to restrict or terminate access to the Website where these Terms have been breached.

3. Products and Services

VORA offers products and services through this Website, including physical products, replacement parts, accessories, subscriptions, and other items that may become available from time to time.

We reserve the right to:

  • modify or discontinue products;
  • limit product quantities;
  • refuse or cancel orders;
  • change product specifications, packaging, pricing, or availability without prior notice.

Product images are provided for illustrative purposes only. While we make every effort to accurately display colours and product details, slight variations may occur due to photography, manufacturing improvements, or differences in device displays.

4. Orders

All orders placed through the Website are subject to acceptance and availability.

Once an order is placed, you will receive an order confirmation by email. This confirmation acknowledges receipt of your order but does not constitute acceptance. A contract between you and VORA is formed only when your order has been accepted and dispatched.

We reserve the right to refuse or cancel any order at our sole discretion, including where:

  • a product is unavailable;
  • payment cannot be authorised or verified;
  • pricing or product information contains an error;
  • we reasonably suspect fraudulent or unlawful activity; or
  • we are unable to fulfil the order for operational reasons.

If an order is cancelled after payment has been received, any applicable refund will be processed using the original payment method.

5. Pricing and Payment

All prices displayed on the Website are shown in the applicable currency selected by the customer and include applicable taxes where required by law, unless otherwise stated.

Shipping charges, customs duties, import taxes, and other applicable fees (where relevant) will be displayed during checkout or remain the responsibility of the customer where indicated.

We reserve the right to change prices at any time without prior notice. Any price changes will not affect orders that have already been accepted.

Payment must be made in full before an order is processed for shipment.

We accept payment through the payment methods made available during checkout. All payment transactions are securely processed by our authorised third-party payment providers. VORA does not store or have access to your full payment card details.

6. Shipping and Delivery

We deliver to destinations made available during checkout.

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery times may vary due to customs procedures, courier delays, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Risk in the products passes to you upon delivery to the shipping address provided during checkout.

It is your responsibility to ensure that all shipping information provided is accurate and complete. VORA shall not be responsible for delays, failed deliveries, or additional costs arising from incorrect shipping information supplied by the customer.

Where customs duties, taxes, or import charges apply, these remain the responsibility of the customer unless otherwise stated at checkout.

7. Returns and Refunds

Our Returns and Refund Policy forms part of these Terms and should be read alongside them.

Please refer to our dedicated Return & Refund Policy for full details regarding eligibility, return procedures, exchanges, refunds, and warranty claims.

8. Subscriptions

Certain products or services may be offered through recurring subscription plans.

By purchasing a subscription, you authorise VORA to charge your selected payment method at the recurring interval selected during checkout until the subscription is cancelled.

Subscription pricing, billing frequency, renewal terms, and cancellation options will be clearly displayed before purchase.

You may manage, pause, or cancel your subscription at any time through your customer account or by contacting our customer support team. Cancellation will take effect in accordance with the subscription terms applicable at the time of cancellation.

VORA reserves the right to modify, suspend, or discontinue subscription programmes at any time. Where changes materially affect existing subscribers, reasonable notice will be provided where practicable.

9. Intellectual Property

All content available on this Website, including but not limited to text, photographs, graphics, logos, icons, videos, product designs, packaging designs, trademarks, software, website layout, and other materials, is owned by or licensed to VORA and is protected by applicable intellectual property laws.

Nothing contained on this Website grants any licence or right to use any intellectual property without our prior written permission.

You may not reproduce, modify, distribute, publish, sell, create derivative works from, or commercially exploit any content from this Website without our express written consent.

10. User Accounts

Where you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.

You agree to notify us immediately if you become aware of any unauthorised access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent, unlawful, or abusive purposes.

11. Product Information and Availability

We make every effort to ensure that product descriptions, specifications, images, pricing, and other information displayed on the Website are accurate and up to date.

However, we do not warrant that all information is complete, current, or free from errors. We reserve the right to correct inaccuracies, update information, or modify product specifications at any time without prior notice.

Products are subject to availability, and we reserve the right to discontinue any product or service without liability.

12. Disclaimer

To the fullest extent permitted by applicable law, the Website and all products and services are provided on an "as is" and "as available" basis.

While we strive to provide accurate information regarding our products and services, we do not guarantee that the Website will operate uninterrupted, securely, or free from errors.

Individual experiences with our products may vary depending on factors beyond our control, including water quality, plumbing systems, installation, maintenance, and personal circumstances.

Nothing on this Website should be interpreted as medical advice or as a substitute for professional healthcare advice.

13. Limitation of Liability

To the maximum extent permitted by applicable law, VORA FLOW W.L.L., its directors, officers, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to:

  • the use of, or inability to use, the Website;
  • delays or interruptions in Website availability;
  • loss of profits, revenue, data, goodwill, or business opportunities;
  • unauthorised access to customer information;
  • delays in delivery caused by third parties;
  • or any use of products purchased through the Website.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by applicable law.

14. Indemnification

You agree to indemnify and hold harmless VORA FLOW W.L.L., its directors, employees, affiliates, suppliers, and service providers from any claims, liabilities, damages, costs, or expenses arising from:

  • your breach of these Terms;
  • your misuse of the Website;
  • your violation of any applicable law; or
  • your infringement of the rights of any third party.

15. Third-Party Services

The Website may contain links to third-party websites or utilise third-party services, including payment providers, logistics partners, analytics services, and social media platforms.

These third-party services operate independently from VORA, and we are not responsible for their content, availability, privacy practices, or terms of use.

Your use of any third-party service is subject to that provider's own terms and policies.

16. Privacy

Your privacy is important to us.

Our collection, use, and protection of personal information are governed by our Privacy Policy, which forms part of these Terms.

By using our Website, you consent to the collection and use of your information in accordance with our Privacy Policy.

17. Force Majeure

VORA shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

  • natural disasters;
  • acts of government;
  • war;
  • terrorism;
  • labour disputes;
  • transportation disruptions;
  • internet or telecommunications failures;
  • pandemics; or
  • any other event beyond our reasonable control.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain.

Any dispute arising from or relating to these Terms or the use of this Website shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Bahrain, unless otherwise required by applicable consumer protection laws.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies published on the Website, constitute the entire agreement between you and VORA regarding your use of the Website and supersede any prior agreements or understandings relating to the same subject matter.

21. Contact Us

If you have any questions regarding these Terms, please contact us:

VORA FLOW W.L.L.
CR No. 190531-1
Building 40, Road 1701, Block 317
Diplomatic Area
Kingdom of Bahrain

Email: support@vora.bh